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InterLibrary Loan Services
|Request a self-initiated ILL Account here||
Updated User Guide
- What is available?
- What may not be available?
- What can't be requested?
- Cancel a request
- Pick up and returns
- Overdue Fines
If the library does not have the item you are looking for, interlibrary loans can be arranged through any branch of the Oshawa Public Libraries, by phone to the Information/Reference Desk, through INFO Ontario, or by getting a self-initiated interlibrary loan account..
- Books (not those published during the current year)
- Photocopies of newspaper, magazine, and journal articles
Owning libraries may choose not to send us the following materials:
- Non-circulating / reference materials
- Best-sellers, popular paperbacks, and other high-demand titles
- Magazines, except photocopies of specific articles
- Audiovisual materials
- Audio cassettes
- Video cassettes
- Compact discs
- Genealogical material
- Rare books
- Oversized materials such as large maps
- Unpublished dissertations and theses
- Books published in multi-volume sets
- Books with an audiovisual component
- Circulating material owned by the Oshawa Public Libraries
- Books published and/or copyrighted in the current year
- CD-ROMs, computer software, and games
- E-books and downloadable material
- Textbooks for academic courses
To order materials, you will need to tell us the title and as much other information as possible - author for books, actors for DVDs, artists for CDs, etc. For photocopies of magazine articles, we will also need the title and author of the article as well as the issue and page numbers where it appears.
Waiting time for interlibrary loan requests is typically 4 to 6 weeks, although some requests could take several months depending on the rarity or popularity of the item. We cannot guarantee fulfillment of your request by a certain date.
To process your request, your library card must be in good standing (i.e. not on "block" for outstanding charges or materials, not expired, etc) - please check that your membership is up to date. Unless otherwise noted on your request, circulating items will be held for pickup at your default branch. You can check with staff for your default branch and to have it changed if necessary.
Request cards are also available at all branches of the Oshawa Public Libraries.
You can cancel a request by contacting Interlibrary Loan staff at 905-579-6111 x5235 or by email at firstname.lastname@example.org.
Customers with access to INFO Ontario may also cancel an order by clicking on the "Cancel" link in the request.
Please make sure that the book is returned with the paperwork attached – the attached barcode is needed to clear the item from your record to avoid overdue charges.
Interlibrary loan materials are picked up with the Reserve Books and returned to the Circulation Book Return. Please do not return interlibrary loan books in the outside Book Drop.
Some items are not renewable. Please check the interlibrary loan insert to make sure that the item can be renewed before requesting an extension. All requests for renewals must be made to the interlibrary loan staff at 905-579-6111 x5235 or email@example.com. Items can be renewed for an additional three weeks from the renewal date if it is approved by the owning library.
Items may not be re-requested for a 3 month period.
Lost/damaged items: charges are determined by the lending library.
If you have any questions, please call Interlibrary Loans Services at 905-579-6111, ext.5235.