We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities.

If you have any questions about accessible library service, please contact the Manager of Customer Services, 905-579-6111 ext. 5253. Accessible Customer Service Policies

• Integrated Accessibility Standards Policy
• Accessibility Plan 2012 - 2017
• Customer Service Policy on Providing Resources and Services to People with Disabilities
• Respect for Service Animals and Support Persons Policy
• Notification for Disruption of Service or Facility Access Policy
• Feedback Process Policy

Last modified: 17.12.12 by Webmaster



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