Back to Top

Interlibrary Loan

If the library does not have the item you are looking for, an Interlibrary Loan can be requested through any branch of the Oshawa Public Libraries, by calling or visiting any Information Desk, or by creating a self-initiated Interlibrary Loan account and accessing the INFOntario interlibrary loan system.

What is available through Interlibrary Loan?

  • Books (not those published during the current year)
  • Photocopies of newspaper, magazine, and journal articles
  • Microfilms

What materials may not be available?

  • Non-circulating / reference materials
  • Best-sellers, popular paperbacks, and other high-demand titles
  • Magazines, except photocopies of specific articles
  • Audiovisual materials
  • Audio cassettes
  • DVDs
  • Video cassettes
  • Compact discs
  • Genealogical material
  • Rare books
  • Oversized materials such as large maps
  • Unpublished dissertations and theses
  • Books published in multi-volume sets
  • Books with an audiovisual component

What material cannot be requested?

  • Circulating material owned by the Oshawa Public Libraries
  • Books published and/or copyrighted in the current year
  • CD-ROMs, computer software, and games
  • E-books and downloadable material
  • Textbooks for academic courses

Ordering

To order materials, you will need to tell us the title and as much other information as possible - author for books, actors for DVDs, artists for CDs, etc. For photocopies of magazine articles, we will also need the title and author of the article as well as the issue and page numbers where it appears.
Waiting time for interlibrary loan requests is typically 4 to 6 weeks, although some requests could take several months depending on the rarity or popularity of the item. We cannot guarantee fulfillment of your request.
To process your request, your library card must be in good standing (i.e. not on "block" for outstanding charges or materials, not expired, etc) - please check that your membership is up to date.

Cancelling a request

You can cancel a request by contacting Interlibrary Loan staff at 905-579-6111 x5235 or by email at illo@oshawalibrary.on.ca. Customers with access to INFO Ontario may also cancel an order by clicking on the "Cancel" link in the request.

Pick up and returns

Circulating items will be held for pickup at your default branch. You can check with staff for your default branch and have it changed if necessary. Interlibrary Loan materials are picked up with the Reserve Books and returned to the Circulation Book Return. Please do not return interlibrary loan books in the outside Book Drop.

Renewals

Some items are not renewable. Please check the interlibrary loan insert to make sure that the item can be renewed before requesting an extension. All requests for renewals must be made to the interlibrary loan staff at 905-579-6111 x5235 or illo@oshawalibrary.on.ca. Items can be renewed if it is approved by the owning library. Items may not be re-requested for a 3 month period.

Overdue fines

Fines will be charged on all overdue interlibrary loan materials in accordance with Oshawa Public Libraries policies. Please be sure to check the due date on the checkout slip. Renewable items carry a fine of $1.00 per day, while Non-Renewable items are $2.00 per day. These fines are in addition to fines levied for other Oshawa Public Libraries materials. In the case of lost or damaged items, charges are determined by the lending library.

If you have any questions, please call Interlibrary Loan Services at 905-579-6111, ext.5235 or email illo@oshawalibrary.on.ca.